Shipping policy
Shipping Policy
Thank you for shopping at Klikay! Below you'll find everything you need to know about how we process and deliver your order.
FREE SHIPPING ON EVERY ORDER
All orders ship free, with a tracking number included. There are no hidden fees and no import duties or customs charges to pay at delivery — all duties and taxes are covered by us.
PROCESSING TIME
Orders are processed within 1–3 business days (Monday to Friday, excluding holidays). You will receive a confirmation email when your order is placed and another email with your tracking number once it ships.
DELIVERY TIME
Our products are shipped from our international fulfillment partners. Once your order ships, estimated delivery is 8–15 business days. Delivery times are estimates and may be affected by carrier delays, weather, holidays, or other events outside our control. If we expect a significant delay with your order, we will notify you by email and you may choose to cancel for a full refund.
WHERE WE SHIP
We currently ship to the 48 contiguous United States and Washington, D.C.
We do not ship to Alaska, Hawaii, Puerto Rico, U.S. territories, military addresses (APO/FPO/DPO), or P.O. Boxes.
ORDER TRACKING
Your tracking number will be sent to the email address used at checkout. Tracking information may take 3–5 business days to update after it is sent. If you have any questions about your order status, email us at support@shopklikay.com.
INCORRECT ADDRESS
Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect or incomplete address provided by the customer. If a package is returned to us because of an incorrect address, we can reship it once you provide the correct address; a reshipping fee may apply.
PACKAGE MARKED AS DELIVERED BUT NOT RECEIVED
If tracking shows your order as delivered but you can't find it, please:
1. Check around your property (porch, mailbox, back door, garage) and with neighbors or household members.
2. Wait 24–48 hours — carriers sometimes mark packages as delivered before they arrive.
3. Contact your local post office with your tracking number.
If you still can't locate it, email us at support@shopklikay.com within 7 days of the delivery date and we will open an investigation with the carrier and help you find a solution.
LOST PACKAGES
If your tracking shows no movement for more than 30 days beyond the estimated delivery window, contact us and we will send you a free replacement or issue a full refund.
QUESTIONS?
Email us at support@shopklikay.com — we reply within 24 hours (Mon–Sat).